Voice AI · Lead ops · Conversation analytics
AI Lead Qualification Platform
Inbound leads are qualified through a multi-channel stack - web chatbot, OTP phone verification, and AI voice calls via SIP trunking - with every conversation analyzed for intent, objections, and next steps. Operators get a dashboard with AI-generated summaries instead of reading every transcript.
- Role
- Solo full-stack + AI engineer
- Status
- Production
- Year
- 2025
Metrics
- Channels
- Chat + Voice + OTP
- Voice AI
- SIP + ElevenLabs
- Insights
- AI summaries
- Status
- Production
Stack
Problem
Inbound leads sat unqualified in shared inboxes. Manual phone verification and triage slowed sales response. Call insights were trapped in recordings nobody had time to review.
Solution
A unified platform where leads enter via chatbot, pass OTP phone verification, get qualified by AI voice calls through SIP trunking, and surface in a dashboard with AI-generated conversation summaries and scoring.
Architecture
Key Engineering Decisions
Multi-channel qualification, not chat-only
Phone verification and voice calls catch leads that chat alone misses - especially in markets where voice is the primary sales channel.
AI summaries over raw transcripts
Sales reps get structured insights (intent, objections, next steps) instead of wall-of-text transcripts - dramatically faster triage.
SIP trunking for production voice
Direct SIP integration gives control over call routing, recording, and cost - versus relying on a single SaaS voice provider.
Build Notes
- Chatbot flow extracts firmographics and intent before routing to verification
- OTP verification gates high-value leads before voice outreach
- SIP trunking enables AI voice calls with ElevenLabs TTS and speech-to-text
- Conversation analytics pipeline extracts objections, sentiment, and action items
- Dashboard aggregates lead status, call outcomes, and AI summaries for sales reps
Results
- Every inbound lead qualified and routed within seconds
- Voice outreach automated with AI-generated conversation insights
- Sales team operates from a single dashboard with AI summaries
- OTP verification reduces junk leads before voice spend
Why this matters
- End-to-end Voice AI with SIP trunking in production
- Multi-channel qualification: chat → OTP → voice → analytics
- AI conversation summaries as a product feature, not a demo
- Full-stack: frontend dashboard, backend APIs, voice infra